“Obviously like a lot of other agencies and organizations, what we had to do in the national emergency condition was move our entire workforce to the virtual state,” Flax said. “But because we had a decent background in it, it’s actually been going pretty well.”

Today, all 150 federal mediators are connected and conducting virtual mediation using at least one video conference platform, Flax said.

The service recently hit a new milestone: Mediators have conducted more than 1 million minutes of online meetings using their main video platform within 30 days.