Courts and tribunals may have been slow to move to remote working after being closed during the first lockdown period, but when it came to mediation the process was able to instantly adapt.

“I’d always done mediation in person and was a firm believer that you needed to be in the room with people,” Mr Hossack says. “Before we went into the pandemic I’d done a couple of phone mediations and was a bit sceptical thinking it wouldn’t be the same because it was disembodied voices, but in fact it worked out pretty well. Since the pandemic I’ve done six virtual mediations as the mediator and I’m quite sold on it.”