Charlie Chaplin was one of the most successful actors and a pioneer of non-verbal communication. He used body language to connect with his audience. During negotiations, a negotiator constantly questions what expressions, gestures or posture to use next, which will result in giving a positive impression to the opposite negotiator. The body constantly gives signals consciously or unconsciously; it cannot be turned off or resisted. A negotiator should see the hidden intention behind the words through verbal communication and understand the deception or honest opinion through non-verbal communication. To understand and interpret the non-verbal communication correctly and to the benefit of the negotiator, proper training will help the negotiator slowly improve such skills. This will help the negotiator to communicate effectively and efficiently
Read moreBecause Hamiltonians Negotiate: Laura Engelhardt ’95
Every negotiation surprises Engelhardt. “I’ve never had the parties reach the agreement that I would have thought they would have reached at the beginning,” she says “Even when people say it’s only about the money, it’s never just about the money.”
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